Plan and support
Manage your plan, change or pause it when your needs change, understand how credits roll over, and know who to contact for support.
Who do I contact for help?
Your project manager is your main point of contact for project and account questions. For quick answers about how the platform works, ask the Assistant in the portal. You can also email contact@socreative.com.
Can I change my plan?
Yes. Plans are billed quarterly or yearly, and yearly billing is cheaper. Upgrades take effect immediately. Downgrades take effect at the start of your next billing period. Ask your project manager to change your plan.
Do unused credits roll over?
Yes. Unused credits roll over for as long as your plan is active, on quarterly and yearly plans alike.
Can I pause or cancel my plan?
You can pause for up to 90 days. Credits are held during the pause and your account stays intact. Your project manager arranges pauses. If you cancel, the plan runs to the end of the current billing period, and you have 30 days after that to use remaining credits, including rolled-over ones. After the 30-day wind-down, unused credits expire.
Note: Storage is included while your plan is active, so download anything you need before your plan ends.
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